client server model Freelance: How to Talk to Clients

How do you deal with challenging clients? How do you communicate with them? How do you tell your clients enough is enough? How do you get out of those uncomfortable conversations with clients?

Welcome to Futur Freelance Fridays with Matthew Encina, where we answer your questions about freelancing.

In this episode, Matthew Encina shares how to communicate with your client or boss during your freelance gig.

Need help talking to your clients? Download Matthew's Client Communication Scripts FREE: https://www.thefutur.com/resources/re...

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Connect with Matthew:
@matthewencina (twitter & Instagram)
matthewencina.com

1:09 Agenda
1:58 Client Communication Formula
3:23 Delivery & Tone
5:33 Client Definition
6:15 Setting Up The Job
9:52 Sharing Your Work in Progress
16:50 Receiving Feedback
20:15 Role Play: Asking for Out of Scope Work
26:34 Role Play: Change of Direction at Last Feedback Review
32:57 Managing Clients who act like Art Directors
36:36 What to Do If You Really Screw Up
39:48 Wrap Up

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Matthew Encina's simple formula for all client communication:
- Be clear – Give context.
- Agree on Expectations.
- Be Transparent.
- Always deliver.

Delivery & Tone – It's not just what you say, but how you say it:
- Keep your emotion out of it. Focus on how you'll get there vs. the work it means for you.
- Always use a “helpful” mindset.
- Use “us / we" vs “you” (you're not blaming, your collaborating)
- Say it with a Smile.

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Additional Freelance Resources:

The Freelance Manifesto (Motion designers): https://amzn.to/2QAQ53A

Freelancers Bible: https://amzn.to/2NF9lOL

Burn your Portfolio: https://amzn.to/2NgtD1t

You're my Favorite Client: https://amzn.to/2AHiyyv


#FuturFreelanceFridays #Freelancing #MatthewEncina #TheFutur #MrBenBurns


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client server model Freelance: How to Talk to Clients
678 Likes	678 Dislikes
19,117 views views	596K followers
Education	Upload TimeStreamed live on 2 Nov 2018

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